Life after lockdown
Among the key questions senior leaders will be asking themselves are:
- Will all of my employees and those working at one of our sites be maintaining all Covid-19 compliant protocols we have put in place? This is a really important issue, because we know that it will only take one breach that could cause a major incident for either customers visiting the site, an employee or third party.
- Given showroom footfall is likely to reduce, the sales process has changed almost beyond recognition and manufacturers are now selling new cars directly to my customers, do my sales teams have the right skills to be able to translate reduced enquiries and showroom visits into sales? We now realise the volume of direct customer interactions is going to fall for the foreseeable future. This means every point of contact must be meticulous in terms of getting it absolutely right. If not, that customer has gone.
So, how can we help?
We provide an onsite audit of your process which we video discreetly, discuss the findings on the day with team, coach on fall down areas and upload the video and audit report within 24 hours for all to see and revue.
